Spritz Campaign Manager: Terms of Use
Through the Campaign Manager tool, we provide individuals and businesses with tools and resources to enable them to collect visitor email addresses, and to create, launch, and manage online email campaigns (the “Services”).
The Services are provided subject to these terms and conditions, which also incorporate our Anti-Spam policy, our Privacy Policy, and any other guidelines, rules or operating policies that Spritz may establish and post on our website from time to time (collectively the “Agreement”).
Please read this Agreement carefully before proceeding with any use of our Services. By utilizing our Services, you accept and agree to be bound by this Agreement. If you do not accept the terms and conditions of this Agreement, please cease using the Services immediately.
1. Services and Support
1.1 By posting updated versions of the Agreement on the Spritz website, or otherwise providing notice to you, we may modify the terms of this Agreement and may discontinue or revise any aspect of the Services at its sole discretion. All such changes shall become effective upon posting of the revised Agreement on the Spritz website. Your continued use of the Services will constitute your acceptance of the variation to the Agreement. Spritz will attempt to notify you of any changes to the terms of this Agreement. If you elect to discontinue using the Services due to any such changes, you will be entitled to a refund for any unused, prepaid amounts for the Services.
1.2 The Services are available only to persons who can form legally binding contracts under applicable law. Without limiting the foregoing, the Services are not available to individuals under the age of 18. If you do not qualify, your use of the Services is expressly prohibited.
1.3 The Services enable websites to sign up website visitors, collect and retrieve visitor sign-up data, and to develop and execute email communications with visitors and others (including your customers).
1.4 Both the number of email messages sent and the number of KiloBytes of data transferred are metered. Normal accounts allow you to send an unlimited number of email messages. The total KiloByte data transfer of each message can be no more than 300kb.
1.5 All email delivery prices are subject to change at any time. All fees paid to Spritz for the Services are non-refundable, unless an account is terminated by you under clause 1.1 or by Spritz for a reason other than violation of the Anti-Spam Policy. Payment for Services must be made by a valid credit card accepted by Spritz, unless other payment arrangements have been made. You hereby authorize Spritz to charge your credit card whenever you use the Services to send a campaign to more than 5 recipients, or on a monthly basis if you select monthly pricing. Fees are payable in US dollars. If we are unable to effect automatic payment via your credit card, you will be notified via email. All prices are subject to change. Every effort will be made to notify you prior to the effective date of any price change
1.6 You must register with Spritz in order to use the Services, and you will provide accurate, current, and complete information about yourself. You are responsible for maintaining the security of your account. Spritz reserves the right to refuse registration of, or cancel accounts it deems inappropriate.
1.7 It is understood that Spritz makes no guarantee that HTML messages will be rendered properly on all recipients’ email programs, due to the wide variety of HTML generation tools available. We make every reasonable attempt to make sure that all email messages sent through our servers follow email standards, but we cannot guarantee that messages will look consistent. For best results, we recommend the use of HTML editors that generate HTML that adheres to W3C standards.
2. Restrictions and Responsibilities
2.1 This is an Agreement for the Services, and you are not granted a license to any software under this Agreement (except to the extent required for you to use the Services). Except to the extent that applicable laws prevent Spritz from doing so, you will not, directly or indirectly: reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of, or found at or through the Services or any software, documentation, or data related to the Services (“Software”); remove any proprietary notices or labels from the Services or any Software; reproduce or copy the Software or the Services or any part thereof; modify, translate, or create derivative works based on the Services or any Software; or copy, distribute, pledge, assign, or otherwise transfer or encumber rights to the Services or any Software. The Services shall be used for your internal business (which includes civic or charitable) purposes only and you shall not use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third party.
2.2 You acknowledge and agree that the Services, the Software, the Spritz company names and logos and all related product and service names, design marks and slogans, and all other material comprising the Software or the Services, are the property of Spritz or its affiliates or suppliers (collectively, the “Marks”). Unless stated otherwise, all Marks are protected as the copyright, trade dress, trademarks and/ or other intellectual properties are owned by Spritz or by other parties that have licensed their material to Spritz. You are not authorized to use any of the Marks in any advertising, publicity or other commercial manner without prior written consent. Your use of the Services confers no title or ownership in the Services, the Software or the Marks and is not a sale of any rights in the Services, the Software or the Marks. All ownership rights remain in Spritz or its third party suppliers, as the case may be.
2.3 You represent, covenant, and warrant that you will use the Services only in compliance with this Agreement and all applicable laws (including but not limited to policies and laws related to spamming, privacy, obscenity, or defamation). You agree that you will not access or otherwise use third party mailing lists in connection with preparing or distributing unsolicited email to any third party. You hereby agree to indemnify and hold Spritz harmless against any damages, losses, liabilities, settlements, and expenses (including without limitation costs and reasonable attorneys’ fees) in connection with any claim or action that arises from an alleged violation of the foregoing or otherwise arising from or relating to your use of the Services. You acknowledge that you are responsible for the content of any emails or messages sent using the Services. Although Spritz has no obligation to monitor the content provided by you or your use of the Services, we may do so and may remove any such content or prohibit any use of the Services it believes may be (or is alleged to be) in violation of the foregoing.
2.4 The Services may only be used for lawful purposes. Transmission or solicitation of any material that violates applicable laws is prohibited. This may include material that is obscene, threatening, harassing, libelous, or in any way a violation of intellectual property laws or a third party’s intellectual property rights.
2.6 Spritz will not use any of your subscriber lists or other customer information for any other purpose than that related to the Services. Your customer information will not be shared with any other parties.
2.7 You will adopt and maintain a policy that complies with all applicable privacy laws and which is at least as stringent as our Privacy Policy. You acknowledge that all personal information that you provide to us has been collected with the relevant individual’s consent, and that you have informed the individual of the purpose for which that information was collected, and that you may provide this information to us for the purposes of use in relation to the Services. You acknowledge that we may store the personal information that you provide to us, and you warrant that you have obtained the consent of the relevant individuals to the storage and transmission of their personal information in this manner.
2.8 You must not use the Services to distribute illegal contests, pyramid schemes, chain letters, multi-level marketing campaigns, or any other prohibited material. You may also not use the Services to send email campaigns that link to or display nudity, obscene content, gambling related content, pay day lender related content, pharmaceutical related content, illegal software, viruses, or to distribute any other content that we deem inappropriate.
2.9 You must not use the Services for the sending of unsolicited email. See our Anti-Spam Policy (which forms part of this Agreement) for further information.
2.10 All rights not expressly granted are reserved.
2.11 The Services may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under Spritz’s direct control. Spritz accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to the Services).
3. Termination
3.1 You may terminate this Agreement at any time by contacting us or by sending written notice to Spritz Web Solutions, 2670 W. Lake Avenue, Glenview, IL 60026. Correspondence must include your name and username. No refunds will be issued if you terminate this Agreement unless your account is in credit and you terminate in accordance with clause 1.1.
3.2 We may terminate this Agreement or the Services at any time with or without cause, and with or without notice. We shall have no liability to you or any third party because of such termination. If Spritz terminates this Agreement because you breached this Agreement or any applicable laws, no refund will be issued even if you have unused, prepaid amounts for Services under this Agreement.
3.3 Spritz may delete any of your archived data within 30 days after the date of termination. Any statutory retention requirements with respect to your business correspondence remain your responsibility. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, ownership, warranties, disclaimers and limitations of liability.
3.4 If you do not log into your account for more than 700 days, the account will become inactive. When an account is classified (at Spritz’s sole discretion) as inactive, the account holder HAS 30 DAYS TO BECOME ACTIVE OR THE ACCOUNT AND ALL DATA, MAY BE PERMANENTLY REMOVED FROM THE DATABASE.
4. Warranties, Disclaimer and Remedies
USE OF THE SERVICES AND ANY RELIANCE BY YOU UPON THE SERVICES, INCLUDING ANY ACTION TAKEN BY YOU BECAUSE OF SUCH USE OR RELIANCE, IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPRITZ DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. THE SERVICES ARE PROVIDED “AS IS” AND TO THE EXTENT PERMITTED BY LAW SPRITZ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (BUT NOT LIMITED TO) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
Your sole and exclusive remedy for any failure or nonperformance of the Services shall be for Spritz to use commercially reasonable efforts to adjust or repair the Services, or where such adjustment or repair is not feasible, for Spritz to either (at its discretion) perform the Services again or provide you with a refund for the amount you actually paid to Spritz for the relevant Services.
5. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL SPRITZ OR ANY OF ITS UNDERLYING SERVICE PROVIDERS, BUSINESS PARTNERS, INFORMATION PROVIDERS, ACCOUNT PROVIDERS, LICENSORS, EMPLOYEES, DISTRIBUTORS OR AGENTS (COLLECTIVELY REFERRED TO FOR PURPOSES OF THIS SECTION AS “SPRITZ “) BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGE (INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, EXEMPLARY, SPECIAL, INCIDENTAL, COVER, RELIANCE OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR REVENUE, BUSINESS INTERRUPTION, LOSS OF DATA, OR FAILURE TO REALISE ANTICIPATED SAVINGS OR BENEFITS OR BUSINESS OPPORTUNITIES), OR FOR ANY CLAIM BY ANY OTHER PARTY.
SPRITZ’S EXCLUSION OF LIABILITY APPLIES WHETHER THE CLAIM IS IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION, NEGLIGENCE) OR EQUITY AND EVEN IF SPRITZ HAS BEEN NOTIFIED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. YOU AGREE THAT SPRITZ’S LIABILITY TO YOU AT LAW WILL BE REDUCED BY THE EXTENT, IF ANY, TO WHICH YOU CONTRIBUTED TO THE LOSS.
IN THE EVENT THAT, NOTWITHSTANDING THE FOREGOING, SPRITZ IS FOUND LIABLE TO YOU FOR DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), TO THE FULLEST EXTENT PERMITTED BY LAW THE LIABILITY OF SPRITZ TO YOU WILL BE LIMITED TO:
(A) IN THE CASE OF GOODS, THE REPLACEMENT OF THE GOODS OR THE SUPPLY OF EQUIVALENT GOODS, THE REPAIR OF THE GOODS, THE PAYMENT OF THE COST OF REPLACING THE GOODS OR OF ACQUIRING EQUIVALENT GOODS, OR THE PAYMENT OF THE COST OF HAVING THE GOODS REPAIRED; AND
(B) IN THE CASE OF SERVICES, THE SUPPLYING OF THE SERVICES AGAIN OR THE PAYMENT OF THE COST OF HAVING THE SERVICES SUPPLIED AGAIN OR REFUND OF FEES ACTUALLY PAID FOR THE SERVICES.
6. Miscellaneous
8.1 If any provision of the Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.
8.2 Spritz and you agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of the Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No delay or omission by either party in exercising any right or remedy under this Agreement or existing at law or equity shall be considered a waiver of such right or remedy.
8.3 No agency, partnership, joint venture, or employment is created as a result of the Agreement, and you do not have any authority of any kind to bind Spritz in any respect whatsoever.
8.4 In any action or proceeding to enforce rights under the Agreement, the prevailing party will be entitled to recover its costs and attorneys’ fees.
8.5 This Agreement shall be governed by the laws of the State of Illinois, USA without regard to its conflict of laws provisions. All legal actions or claims in connection with this Agreement shall be brought in the state or federal courts located in Chicago, Illinois.
7. System Requirements
It is understood that in order to use the Services, a modern browser such as Internet Explorer 7+, Firefox 3+, Safari 3+ or Google Chrome 9+ is required, as well as a stable connection to the Internet. The Services may work in a limited manner on older or less common web browsers, and were not designed for use on browsers other than those listed above.
8. Compliance rules for sending email (and your spam indemnity)
All Spritz customers must follow all applicable anti-spam laws and our Anti-Spam policy when sending emails through the Services. We require the following (among other things) of all email messages sent through the Services:
1. All emails must contain an “unsubscribe” link or other mechanism that allows subscribers to remove themselves from your mailing list. Each such link must remain operational for a period of thirty (30) days after the date on which you send the message. You acknowledge and agree that you will not remove or disable either link. If an unsubscribe link is not detected, you will required to include an unsubscribe link before continuing.
2. All emails must contain non-Internet contact information of the sender or the entity on whose behalf the email was sent, such as that entity’s address or phone number.
3. All emails must state the reason the recipient is receiving the message. For example, “You are receiving this message from ABC Company because you signed up for our email list at www.abc.com.”
4. All emails must be compliant with any disclosure requirements that apply to the sender
These guidelines help ensure that Spritz and its partners maintain a good reputation and white-listing status with major ISPs and whitelisting programs. If at any time your campaign is flagged as spam by a recipient, we reserve the right to cancel your account without notice. For further information in relation to spam, please read our Anti-Spam Policy (which forms part of this Agreement, including your spam indemnity).
9. Email and Permission Practices
11.1 You agree to import, access or otherwise use only permission-based lists. Purchased lists may not be used.
11.2 You cannot mail to distribution lists, newsgroups, or spam email addresses.
11.3 You are responsible for monitoring and processing unsubscribe requests within 5 days, and updating the email addresses to which messages are sent through your Spritz Campaign Manager account.
11.4 You are responsible for ensuring that your email campaigns do not generate a number of abuse complaints in excess of industry norms. Spritz, in its sole discretion, shall determine whether your level of abuse complaints is within industry norms, and its determination shall be final, binding and conclusive for all purposes under this Agreement.
11.5 Spritz, at its own discretion, may immediately disable your access to the Services without refund if we believe in our sole discretion that you have violated any of the email and permission practices listed above, or our Anti-Spam Policy. Please see our Anti-Spam Policy for further information
10. Website and Services availability
Scheduled or unscheduled down-time may occur on occasion. Spritz will work within reason to ensure the amount of down-time is limited. Spritz will not be held liable for the consequences of any down-time.
Spritz cannot guarantee that any file or program available for download or execution via the Services is free from viruses which could harm data, hardware or software with which it might be used. You assume all risk of use of all programs and files associated with the Services, and you release Spritz entirely of all responsibility for any consequences of its use.
11. Force Majeure
Spritz will not be liable by reason of the failure in the performance of obligations under this Agreement by reason of strikes, riots, fire, acts of God, war, governmental action, or any other cause which is beyond our reasonable control.
